Frequently Asked Questions

Please click on the questions below for answers:-

Can we view our loved one in the Chapel of Rest?

We ask you please to telephone, to let us know what time you will be coming, so we can make sure everything is ready for you when you arrive. We are aware that this is the last time you will be seeing your loved one, so we try our best to make this experience a pleasant memory. However, we cannot be held responsible for any unfortunate results due to anyone touching the deceased.

Top

Flowers for the funeral?

When ordering your flowers for the funeral, please instruct the florist to deliver the flowers to us two hours prior to the funeral time.

Top

Can we have music played at the funeral service?

For a funeral service in Church

Please speak to the minister officiating the service as their permission is needed.

Sometimes music can be played as the coffin is carried into and out of the church.

We ask if you could give the required CD(s) or audio tape(s) to the minister taking the service with the following details:

• CD(s)

name of deceased
day, date and time of the service
when in the service the CD(s) is/are to be played
track number and name of the music

• Audio Tape(s)

name of deceased
day, date and time of the service
when in the service the tape(s) is/are to be played
name of the music on the tape(s)

NOTE: Please ensure that there is only ONE song/hymn on each tape so that there are no mistakes.

If no music is requested, the organist will play something appropriate on entry and exit.

For a funeral service at the Crematorium

All music is downloaded (Mintlyn Crematorium do not accept any CD music).

Music can be played as the coffin is carried into the chapel, during the service (if not a Religious service) and when we exit the Chapel.

All we need to know is the title of the song/hymn and the artist/composer as soon as possible.

Important Note: If requests are NOT received 72 hours prior to the funeral, the crematorium will NOT be able to play the music.

If no music is requested, the organist will play something appropriate on entry and exit.

To look at Mintlyn Crematorium music library click here.

Note: You can request music that is not in Mintlyn Crematorium music library.

Top

What are Doctors' forms?

When a funeral is a cremation, two Doctors must attend and certify the death. The first Doctor must be the Doctor who attended the deceased during his/her last illness. The duty of the second Doctor is essentially one of confirmation. This Doctor must not be related to the first Doctor either through family or practice.

For this service, each Doctor makes a separate charge which we, the Funeral Director, pay on behalf of the deceased's family. We will liaise with the necessary Doctors to have these forms completed on your behalf.

Top

How many people can be seated in the limousine(s)?

In each limousine there is room for seven passengers. Six of the passengers are seated in the rear compartment whilst the seventh is seated in the front passenger seat beside the driver.

Top

Does/do the limousine(s) take you back after the funeral?

Yes, the limousine(s) will take you to the funeral and back to wherever you wish to go, within the local area.

Top

If there is any jewellery on the deceased and you ask for it to be taken off, what happens to it?

The jewellery will be taken off and put into a jewellery pouch, ready for you to collect before the funeral.

Top

Does the coffin itself go into the cremator?

Yes, there are strict laws regarding cremation. Everything inside and out of the coffin stays exactly the same as you see it in the crematorium chapel.

Top

Is each cremation carried out individually?

Yes, the identity of the coffin name-plate is checked by the cremator operator before it is placed in the cremation chamber. This can only hold one coffin at any one time.

Top

Do I get the cremated remains of my loved one?
Yes, throughout the cremation procedure the remains are clearly identified and there is no possibility for any mix-up.

If you are in any doubt about the cremation procedure, please do not hesitate to contact the crematorium where they will be happy to arrange to show you around.

Top

If there is anything you are not sure of, please contact us and we will be happy to help you.